Terms & Conditions

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By booking a service with NATIVES TOURS & TRANSFERS and through this website, you agree to have read, understood, and fully accept All Terms of Service listed below. It is your responsibility to ensure that services and information provided by Natives tours & transfers on this website meets your precise requirements. If you disagree with any parts of our terms of service, please DO NOT proceed to use this website.

The use of this website is subject to the following Terms of Use:

1. Once you have confirmed a reservation with us, you are legally bound to a contract with us.

2. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Kenya and by booking with us, you hereby submit to the jurisdiction of such courts for such purposes.

3. For additional information that may be helpful to our clients, links to other websites may be available on this website and blog. These links are not intended to be endorsements of those websites, nor do we accept any responsibility for content or activity on linked websites.

4. Linking to this website from any other websites is strictly forbidden without prior written consent from Natives tours & transfers.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than solely for personal and non-commercial use on your own personal computer or mobile device and not shared publicly. Some Photographs and Videos on this website are copyrighted and property of Natives tours & transfers.

6. We may add to, change or remove any part of these Terms of Use at any time, without notice. Any changes to these Terms of Use or any terms shown on this website apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. It is therefore your responsibility to check these Terms of Use each time you use this website, so that you can take note of any amendments we may make. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time.​

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BOOKING YOUR RESERVATIONS

Please allow between 1- 24hrs business days for all email inquiry replies and service confirmations.
If you are a current client and your email requires immediate attention due to any emergencies, please indicate in the subject line: URGENT.
* Service is provided based on availability. Please note availability is unpredictable can change from moment to moment based on the reservations we receive. We cannot guarantee availability in advance, only when the service is actually booked.

RE-CONFIRMATION OF SERVICE
All re-confirms of services are done by either phone,email,text or whatsapp.In order for us to reconfirm your booking,please.Please provide your Full Name and the service you would like to re-confirm.
If you need to make CHANGES IN YOUR RESERVATION, please CANCEL your current reservation and REBOOK your service with your new information. This is important so you service information is correct in our system which dispatches the service.

FOR LAST MINUTE CHANGES such as change in pickup or arrival time, please inform us of the new information via Email, Telephone Call or Text Message, and include your full name on the reservation. If you email us, please mark URGENT in the subject line otherwise you may not receive a reply in time as emails are answered in order they are received. Emails marked URGENT receive priority and answered as quickly as possible. If you don’t hear from us in time, please call us instead as likely we may have not received your email. To avoid miscommunication which will result in incorrect service, we don’t advise making changes through 3rd party persons (concierge, driver, friends, and family). Last minute changes made less than 24 hours in advance are confirmed only upon availability.

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WHAT IS INCLUDED IN THE PRICE?  
The price of the tours and safaris includes

:A customized safari van or a 4x4 land cruiser with a pop up roof optimized for 360 degrees game viewing

:A professionally licensed English speaking Driver/guide (for guided tours).

:Full board accommodation during the safari

:Kenya VAT tax,

:park fees.

:fuel

 

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WHAT IS NOT INCLUDED IN THE PRICE?
Tour prices do not include

:Travel insurance for NON citizens

:Soft & alcoholic drinks
:Masai village tour costs
:Things of personal nature
:Tips and other gratuities

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NO SMOKING, EATING, OR DRINKING FROM OPEN CONTAINERS INSIDE THE VEHICLES
In order to maintain a fresh and clean vehicle for all our clients to enjoy throughout the day, smoking, eating or drinking from cups or other open containers (cans or coffee cups) that are susceptible to spillage is not permitted inside the vehicles. Bottled beverages that can be closed tightly with a cap are welcomed. Please treat the vehicle with respect as to not cause any damage to it. Thank you for your cooperation.

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YOUR TOUR DRIVER
You are provided a private/shared tour with a Driver who is a Licensed Tour Guide but will not provide services of a guide in places like museums and historical sites due to the Kenyan tourist licensing board regulations to also promote the guides who are stationed in all museums and historical sites.
Kenya has strict laws and regulations in place to protect licensed tour guides, this it makes it unlawful for Tour Drivers to offer commentary about sites outside the vehicle. In order for us to comply with Tourist board laws, Tour Drivers may not tour our guests near or inside monuments and museums.
Your Tour Driver will provide  commentary and basic information only while at the vehicle.
Only licensed Tour Guides may accompany or guide you at the sites you visit.
* For your safety inside the vehicle, drivers provide commentary only when it is deemed safe to do so while driving. When your driver must concentrate during various driving conditions, please refrain from any distracting behavior as your safety during the tour is our top priority.
When it’s not possible to offer commentary while driving, the driver will provide commentary once the vehicle is stopped near the sites you will visit.
* Your tour driver is native kenyan and our official language is English so all communications will be done in English.

AMBIENCE INSIDE YOUR VEHICLE
If you have preferences regarding A/C, heat, music, or typically experience motion sickness while driving, please feel free to let your driver know immediately so he can accommodate your needs. If you do not make your needs known to your driver he or she would not know in order to make your transfer more comfortable.
If you have difficulty hearing your driver speak, please ask him or her to speak louder

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OUR VEHICLES

Our vehicles are regularly maintained for optimal safety and performance and are up to industry standards. By booking any services via this website you accept that vehicles are mechanical objects subject to various unpredictable malfunctions that can happen unexpectedly during your service. At no time will you hold Natives tours & transfers responsible or liable for any vehicle malfunctions mechanical or otherwise or issue public complaints for matters beyond our control.

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ANY PROBLEMS DURING YOUR TOUR OR SAFARI?
If you are experiencing any issues or problems during the tour or transfer, please call us at the telephone number provided. If you do not have a working cell phone, please ask your driver to call the office from his cell phone so we can help you and resolve any issues you may be experiencing.
If you experienced any issues during your tour or transfer and did not call the company during the tour to rectify the situation, you agree to inform the company by email of the issues you experienced and allow the company reasonable attempts to resolve your issues satisfactorily before publishing any complaints anywhere publicly, including social sites, peer review sites, blogs, and any other areas on the Internet. If the company resolves your issues satisfactorily and the matter is resolved, you agree to refrain from publishing any negative comments, ratings, or reviews about Natives tours & transfers on the internet or otherwise. Failure to honor this agreement is considered a violation of contract and the terms which you agreed prior to booking your service and entering a legal contract with Natives tours & transfers.
If you have any questions regarding our Terms and Conditions or there is something you do not understand, please feel free to ask us via email at and we will be more than happy to answer any questions you may have.
If you disagree with any parts of our terms of service, please DO NOT proceed to use this website.

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CANCELLATION POLICY

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PLEASE NOTE THAT NO RESERVATION HAS BEEN DONE AT THIS POINT. RESERVATION REQUIRES A 50% DEPOSIT PAYMENT, CONFIRMATIONS ARE SUBJECT TO AVAILABILITY AT THE TIME OF BOOKING. BANK ACCOUNT DETAILS (USD): YOU CAN MAKE THE PAYMENT THROUGH PAYPAL STRAIGHT FROM THE WEBSITE,JUST CLICK ON THE PAY BUTTON AT THE BOTTOM OF THE WEBPAGE AND FOLLOW THE INSTRUCTIONS OR THROUGH THE BELOW BANK ACCOUNT.

 

Account Name: Mackenzie Banda Hippo, Account Number:1001638366,For final credit:NIC Bank, P.O.Box 99793 – 80107, Swift code: NINCKENA, please cover the bank transfer cost.

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Cancellation and no show charges:

Reservations that are cancelled, reduced in length of stay or reduced in numbers (hereinafter collectively called a CANCELLATION) are subject to Cancellation and No Show fees :

If cancelled more than 60 days before arrival: 25%

If cancelled 30 to 60 days before arrival: 50%

If cancelled 15 to 30 days before arrival: 75%

If cancelled less than 15 days before arrival or no show: 100%

Natives Tours & Transfers  reserves the right to change transport, hotels or venues for the equivalent due to unforeseen circumstances. The quoted price can change if Kenya Shilling will appreciate by more than 5% from first payment to the first day of safari or if the Kenya Wildlife Service Charges or Conditions other Parks and Reserves Charges and Conditions will change without notice.

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We care about your wallet's SAFETY that's why we have made it EASY and very SECURE for you to do your payment at the touch of a button through PAYPAL(One of the most SECURE online money transfer & Payment system in the world)

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