Terms & Conditions

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By booking a service with NATIVES TOURS & TRANSFERS and through this website, you agree to have read, understood, and fully accept All Terms of Service listed below. It is your responsibility to ensure that services and information provided by Natives tours & transfers on this website meets your precise requirements. If you disagree with any parts of our terms of service, please DO NOT proceed to use this website.

The use of this website is subject to the following Terms of Use:

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1. Once you have confirmed a reservation with us, you are legally bound to a contract with us.

2. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Kenya and by booking with us, you hereby submit to the jurisdiction of such courts for such purposes.

3. For additional information that may be helpful to our clients, links to other websites may be available on this website and blog. These links are not intended to be endorsements of those websites, nor do we accept any responsibility for content or activity on linked websites.

4. Linking to this website from any other websites is strictly forbidden without prior written consent from Natives tours & transfers.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than solely for personal and non-commercial use on your own personal computer or mobile device and not shared publicly. Some Photographs and Videos on this website are copyrighted and property of Natives tours & transfers.

6. We may add to, change or remove any part of these Terms of Use at any time, without notice. Any changes to these Terms of Use or any terms shown on this website apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. It is therefore your responsibility to check these Terms of Use each time you use this website, so that you can take note of any amendments we may make. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time.

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BOOKING YOUR RESERVATIONS

Please allow between 1- 24hrs business days for all email inquiry replies and service confirmations.
If you are a current client and your email requires immediate attention due to any emergencies, please indicate in the subject line:

 

URGENT.
* Service is provided based on availability. Please note availability is unpredictable can change from moment to moment based on the reservations we receive. We cannot guarantee availability in advance, only when the service is actually booked.

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RE-CONFIRMATION OF SERVICE
We cannot re-confirm services by phone as it requires extra time to look up your information and it may not be done instantly. In order for us to better assist you, please re-confirm only via Text Message to the contact telephone number provided to you, or Email. Please provide your Full Name of the service you would like to re-confirm.
If you need to make CHANGES IN YOUR RESERVATION, please CANCEL your current reservation and REBOOK your service with your new information. This is important so your service information is correct in our system which dispatches the service.

FOR LAST MINUTE CHANGES

Such as change in pickup or arrival time, please inform us of the new information via Email, Telephone Call or Text Message, and include your full name on the reservation. If you email us, please mark URGENT in the subject line otherwise you may not receive a reply in time as emails are answered in order they are received. Emails marked URGENT receive priority and answered as quickly as possible. If you don’t hear from us in time, please call us instead as likely we may have not received your email. To avoid miscommunication which will result in incorrect service, we don’t advise making changes through 3rd party persons (concierge, driver, friends, and family). Last minute changes made less than 24 hours in advance are confirmed only upon availability.

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TERMS OF USE FOR PRIVATE TRANSFERS
Transfer Reservations Requests must be placed at least 16 hours in advance. Reservation requests made less than 16 hours cannot be confirmed as it usually takes up to 24 hours to process reservation requests.
For arrival transfers to Athens Airport, you must provide your flight number. We do not guarantee accuracy of service if you do not provide us with your correct flight Number.
We do not accept reservations by telephone, through concierge, or via other 3rd parties. Placing a reservation by any other means other than through our website’s Booking Form places you at risk of your reservation not being properly secured and service not provided.

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AIRPORT MEETING POINT & MEETING TIME
Your driver will arrive at the Meeting Point for your airport pick up at your scheduled flight arrival time, according to the flight information provided to us by the airport and/or airline.
Please Note that in case the Meeting Point is crowded with other drivers or it is not possible for us to stand there, your chauffeur will still be in the general waiting area holding a sign with your name.
Drivers are not permitted to wait for clients in restricted areas such as baggage claim.

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AIRPORT WAITING TIME
Your chauffeur will wait at the airport no more than 1 hour and 10 minutes after your flight’s arrival, unless you contact us regarding airport or luggage delays within the first hour. We will retain your driver longer than 1 hour and 10 minutes only if we are promptly notified of any arrival changes. We cannot guarantee car service if we do not hear from you within 1 hour of your flight ‘s arrival.

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EARLY ARRIVAL FLIGHTS
If your flight arrives unexpectedly much EARLIER than the originally scheduled arrival time you booked with us, you will be required to wait for the originally scheduled pick up time. There are cafes available near the Meeting Point where you may enjoy a coffee or pastry while you wait. We only guarantee service for the originally scheduled flight arrival time.

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LATE ARRIVAL FLIGHTS
If your flight is cancelled, if you missed your flight, or will be arriving with a different flight and at a different time or different terminal, please call or text message us at the number we provide you with updated information immediately. If you cannot call, send us an email marked URGENT in the subject window. Emails are read between 10 AM- 10 PM.
Failure to notify us of any delays may result in our inability to provide you with car service. We do not provide service for cancelled flights.

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FLIGHTS ARRIVING MORE THAN 1.5 HOURS LATE
If your flight arrives later than 1.5 hours of the original flight arrival time, or you experience luggage issues that delay your exit more than 1.5 hours from the arrival time, please note that we will provide airport pick up service only according to our availability and it may require that you wait for the first available driver to arrive at the airport if one is not available for your delayed arrival time. You will be informed of the estimated wait time in advance as we will do our utmost best to have a driver reach you as quickly as possible to minimize the wait.
We can only guarantee on-time service for the time originally booked time. For any last minute changes and delays, service will be provided upon availability.
During the peak travel months, we operate on a full schedule of contracted services that we are obligated to honor at specific times, therefore we can only accommodate extensive flight delays as our schedule permits. We will do our best to accommodate your late arrival to the best of our ability, availability, and possibility, but please know we can only guarantee airport pick service when clients arrive at the Meeting Point within 1.5 hours of the originally scheduled arrival time.
If you arrive at the airport on a delayed flight and do not see a chauffeur at the Meeting Point with a sign bearing your name, please call us at the number you are provided with and we will send you our first available chauffeur. There are cafes at the Meeting Point areas where you may enjoy a beverage, pastry, and have a seat.

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DO NOT EXIT AIRPORT WITHOUT YOUR CHAUFFEUR:
If at the airport you are unable to spot your driver, please do NOT exit or leave the airport. Call us at the number we provide you with and we will help you locate your driver, or vice versa. If you do not have an internationally operating cell phone, do not hesitate to ask for help from any airport stuff or worker to assist you with their phone to call our number.

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EXTRA SERVICES RECEIVED FROM YOUR CHAUFFEUR
Please note that any extra services your chauffeur may provide in addition to what we promise to deliver: a punctual, safe, reliable and courteous transfer in a comfortable vehicle is solely at the discretion and ability of your chauffeur and offered in hopes of receiving a gratuity for the extra services he provided, it is not mandated by Natives tours & transfers and has no reflection on services that Natives tours & transfers promises and guarantees to provide. Natives tours & transfers accepts no responsibility or complaints if your chauffeur cannot or does not provide extra services beyond what he is required in order to fulfill our commitment of service.
We do not tolerate inappropriate, abusive, rude, harassing, or disrespectful behavior by any passenger towards our drivers and staff either in person, over telephone or email. We reserve the right to refuse service at any time (including during transfer service) to any person we deem behaving inappropriately, is intoxicated by alcohol or illegal substances, excessively disturbs the chauffeur while driving in ways that could potentially present a safety risk.

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DROP OFF AT ATTRACTION SITES
Your driver will drop you off as close to the sites you are visiting as legally possible according to traffic laws of Kenya. We cannot stop directly next to historic sites as it would be a traffic violation,unless permited.

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AMBIENCE INSIDE YOUR VEHICLE
If you have preferences regarding A/C, heat, music, or typically experience motion sickness while driving, please feel free to let your driver know immediately so he can accommodate your needs. If you do not make your needs known to your driver he or she would not know in order to make your transfer more comfortable.
If you have difficulty hearing your driver speak, please ask him or her to speak louder

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ANY PROBLEMS DURING YOUR TOUR OR TRANSFER?
If you are experiencing any issues or problems during the tour or transfer, please call us at the telephone number provided. If you do not have a working cell phone, please ask your driver to call the office from his cell phone so we can help you and resolve any issues you may be experiencing.
If you experienced any issues during your tour or transfer and did not call the company during the tour to rectify the situation, you agree to inform the company by email of the issues you experienced and allow the company reasonable attempts to resolve your issues satisfactorily before publishing any complaints anywhere publicly, including social sites, peer review sites, blogs, and any other areas on the Internet. If the company resolves your issues satisfactorily and the matter is resolved, you agree to refrain from publishing any negative comments, ratings, or reviews about Natives tours & transfers on the internet or otherwise. Failure to honor this agreement is considered a violation of contract and the terms which you agreed prior to booking your service and entering a legal contract with Natives tours & transfers.
If you have any questions regarding our Terms and Conditions or there is something you do not understand, please feel free to ask us via email at and we will be more than happy to answer any questions you may have.
If you disagree with any parts of our terms of service, please DO NOT proceed to use this website.

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